NEED A HAND?
Frequently asked questions
Everything you need to know about orders, shipping and keeping your slime happy.
When will my order ship?+
Standard processing time is 1–5 business days before your package is handed to the carrier. Large drops and holidays may take longer.
How do I track my order?+
You’ll receive an email with tracking information after your order ships. Please allow up to 48 hours for the first carrier scan.
Can I change or cancel my order?+
Contact us as soon as possible with your order number. Changes cannot be guaranteed after processing begins.
Why is my slime sticky?+
Warm weather can soften slime. Add activator one drop at a time and knead fully between drops.
How long does slime last?+
Lifespan varies with use and care. Clean hands, a clean surface and an airtight container help it stay fresh longer.
What if my order arrives damaged?+
Contact us promptly with your order number and clear photos of the package and affected items.